![]() In other words, since the customer and agent can clearly understand each other, the time spent solving the issue will be reduced tremendously. ![]() By getting the right headphones for your call center, you can count on crystal-clear audio that will make calls go smoothly. Your agents might be the best, but if they can’t make themselves heard they will struggle. Not only will it make their work far easier, but it also improves customer satisfaction.Ĭall quality is everything in a call center. That’s why you should provide your agents with reliable headsets. ![]() Have you ever called customer support and had to repeat yourself multiple times because the call center agent isn’t able to hear you? It can be quite frustrating. Why Choosing the Right Headset Is Important for Your Call Center Prices start at $112.20, with a one-year warranty. ![]() All built-in buttons are programmable, and the device is optimized for all leading unified communication platforms, including virtual phone systems. Additionally, the device is quite durable and offers soft pouch leatherette ear cushions, headphone padding, and a 360-degree flexible spin boom arm for enhanced comfort. The headphones provide HiFi sound quality and have larger ear cushions for background noise reduction. The microphone is breath-resistant and only captures the sound of the user’s voice, so customers can hear you clearly. Jabra Biz 2400 II is a comprehensive wired headset that comes with everything you need to offer seamless customer support. Prices for this headset are as low as $173.87, and the warranty lasts for one year. Additionally, you get a dedicated charging station, meaning you won’t need to plug the headphones into your computer to charge them. The headset also offers impressive hi-fi stereo audio quality and a triple-mic with enhanced DPS, which improves call quality tremendously. It provides noise-canceling technology to reduce background sounds and you can seamlessly sync it with all types of devices, such as laptops, smartphones, and smartwatches. Plantronics Voyager Focus UC B825 HeadsetĪ higher budget option, Plantronics Voyager Focus UC B825 is a wireless headset that works via Bluetooth with a 98-inch roaming range. Prices start at $32.99, and you can count on a 45-day money-back guarantee and an 18-month warranty. The headband has an adjustable steel slider, and the earpads are made with memory foam, which makes Mpow 071 extremely comfortable for extended wear. ![]() The headphones come with a 3.5mm jack audio cable, but you can also connect it via USB. It also reduces background noise and comes with an intuitive controller where you can adjust the volume and mute either your microphone or the speakers. Mpow 071 is an affordable wired business headset that provides crystal-clear audio and allows the user to adjust the microphone as they see fit. Recommended Call Center Headsets Mpow 071 In short, getting the right headset for your call center will heavily increase productivity and enhance customer experience. On top of improving your agents’ comfort, excellent headphones make a huge difference when it comes to call quality. If a blacksmith is nothing without his hammer, a call center agent can only go so far without a good headset. Of course, this includes having the right hardware, and headsets are one of your agents’ most important tools. So, it’s essential that your call center is correctly configured to provide a seamless customer experience. Customer support plays a major role in improving client satisfaction. ![]()
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